Privacy Policy

Business name: Dhanika POS
Contact email:hello@dhanika.com

Dhanika POS ("we," "us," or "our") provides point-of-sale, sales, inventory, and business-management tools. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile app or contact us through WhatsApp Business.

Information We Collect

We may collect and process:

• Business and account information: business name, owner or staff name, email address, phone number, business address, and login credentials.
• Sales and operational data: products, inventory quantities, prices, orders, invoices, receipts, transaction history, discounts, taxes, and reports.
• Customer information entered by the business: customer name, phone number, email address, address, order history, and notes.
• Payment information: payment method and transaction status. We do not store full payment-card numbers, CVV codes, or banking credentials unless explicitly stated and handled through a compliant payment provider.
• Device and technical information: device type, operating system, app version, IP address, and crash or diagnostic information.
• Support communications: information and messages you send to us, including through WhatsApp Business.

How We Use Information

We use information to:

• Provide and maintain POS, inventory, reporting, receipt, and account features.
• Process, record, and display sales transactions.
• Enable authorized business owners and staff to access their accounts.
• Provide customer support and respond to communications.
• Improve app performance, security, and reliability.
• Comply with legal, accounting, tax, and regulatory requirements.

Customer Data Entered by Businesses

If you use Dhanika POS for your business, you are responsible for ensuring that you have the appropriate legal basis and notices to collect and enter your customers' personal information into the app.

We process this customer information on your behalf to provide the app's services, such as sales records, receipts, customer management, and reports.

Payments

Where payment services are offered through a third-party provider, that provider processes payment information under its own privacy policy and security standards. We only receive information needed to confirm and record the transaction, such as payment status, amount, time, and payment method.

WhatsApp Business

If you contact us through WhatsApp Business, we may receive the information you send us, including your phone number and message content. We use this information only to respond to your request, provide support, and communicate about our services.

WhatsApp and Meta may also process information under their own terms and privacy policies.

How We Share Information

We do not sell personal information.

We may share information with trusted service providers that help us operate the app, including cloud hosting, database, analytics, payment, and support providers. They may use information only as necessary to provide services to us.

We may also disclose information when required by law, to protect users or our rights, or in connection with a business transfer, merger, or acquisition.

Data Retention

We retain information for as long as necessary to provide our services, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. We may delete or anonymize information when it is no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. Business owners may also request deletion of their account, subject to legal record-retention obligations.

To make a privacy request, email us at privacy@dhanika.com.

Children's Privacy

Dhanika POS is intended for business use and is not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available in the app or at this webpage, with the effective date updated above.

Contact Us

Dhanika POS
hello@dhanika.com